Household Waste Recycling Centres
Household Waste Recycling Centres (HWRC) are the place to recycle and dispose of household waste. People can use these facilities if they live in the Durham County Council area.
HW Martin Waste Ltd carry out this household waste service on our behalf which enables people to dispose of and recycle a number of items including textiles, plastics, electrical equipment, scrap metal and other general waste items.
For all information about our centres visit Recycling centres (tips).
We gather feedback from you, to make sure this service is continually meeting your needs
We review all the feedback we receive with HW Martin Waste Ltd to understand what is important to you and determine how we can continually improve the service. For example, following customer feedback, we have extended our waste provision to enable people to recycle additional items such as coffee pods at some centres.
Please complete our current customer feedback survey to share your experiences.
Phases
Customer feedback survey
Share your views on your experience of our household waste recycling centres.
Click on this link and take our survey Durham household waste recycling centres survey.
We want to learn about a range of things including:
- your experiences of using the HWRCs at various tip locations
- how often you use the centres
- the type of waste you dispose as well as any additional items of waste that you would like to see recycled
- feedback on our Waste Permit scheme (for those who use a a van or a pickup or trailer to dispose of waste)
- overall satisfaction with the centres in relation to things such as opening times, queuing, cleanliness, usefulness of signage, size of the containers and our customer service
The deadline for feedback is 17 December 2025.
To have this in a different format contact letstalkcountydurham@durham.gov.uk.