Best Start Family Hubs customer survey - March 2026
This consultation is closed and the feedback and how we will use it is shown below.
Best Start Family Hubs - March 2026
Our Best Start Family Hubs support families from pregnancy right up until your child turns 19, or 25 if they have special educational needs and/or disabilities.
The team includes people from the council, NHS, community organisations and more. We’re here to make a positive difference for all families and can support you with everything to do with family life.
To find out more about us, where we are and how to register go to Help for families - your virtual Family Hub
We want to find out what you know about us, how we help parents and children, how happy you are with the services, and if there are other ways we could support you.
Take our survey and you can choose to be entered into a prize draw for 3 x £50 Love to Shop vouchers.
Phases
Feedback and next steps
Thank you to everyone who gave us their views on this survey. We received 295 responses.
The survey results have helped us to understand the impact of our services and it’s always lovely to hear the positive comments.
More importantly through, it gives us areas to focus on for future development and service improvement. We received a couple of comments where parents felt they had not received the service we would expect. We will be using these comments as areas for our Parent Carer Panel to do some mystery shopping to explore if this was a one-off issue, of it’s a something that is happening more wider spread. Ultimately, we want to ensure that all parents and their families using our services receive excellent services and support.